Add the approved contact channel [[cancellation_contact]] and the order details customers should provide. A request is not confirmed until Dantown confirms its outcome. DRAFT — this section needs confirmation by Dantown and legal review before publication. Replace bracketed fields with approved business details; do not treat this draft as a final commitment.

Define how requests are assessed against actual fulfilment status, custom or special-order products, and supplier commitments. Do not promise cancellation or refund eligibility here. DRAFT — this section needs confirmation by Dantown and legal review before publication. Replace bracketed fields with approved business details; do not treat this draft as a final commitment.

Link to the approved refund process and explain only verified provider steps. Add the final timing and method after they are confirmed. DRAFT — this section needs confirmation by Dantown and legal review before publication. Replace bracketed fields with approved business details; do not treat this draft as a final commitment.